Chatbots: How They Save A Business Time And Money

Benefits of Bots Bots have polarized discussions in the tech industry for years now, and for good reason. Studies confirm that most customers already accept or even prefer chatbots. According to the 2016 Aspect Consumer Experience Index, 61% of consumers feel that having Chatbots in customer service is the way of the future and 70% of millennials report positive experiences with Chatbots. Many favour Chatbots for the convenience and immediate gratification they allow. Now that Read more…

What Is A Bot? How Is A Chat Bot Used?

It is almost impossible these days to have not heard of or encountered bots. So, what is a bot and how has it integrated itself into our lives? Bots have been around for a long time; search engines like Google have extensively been making use of bots, also known as spiders or web crawlers, to analyse content and index the web. Bots are essentially software that perform automated tasks, sometimes to simulate or replace human Read more…

What is Conversational Commerce?

In 2015, Uber’s Chris Messina brought light to the term ‘conversational commerce’ in a piece published on Medium. He described the term as “delivering convenience, personalization and decision support while people are on the go, with only partial attention to spare”.   Essentially, conversational commerce is a moniker to describe how online messaging apps have transcended common communication methods to facilitate businesses’ sales and dialogues.  This includes apps like Facebook Messenger, WhatsApp, WeChat, Telegram, Slack, Read more…