Chatbots: How They Improve Customer Loyalty

Chatbots are able to remember every single one of your customer’s purchase decisions. Keeping track of all this information enables a business to better understand their customers likes and dislikes. For reference, In 2016, the quick service restaurant sector generated approximately 281.9 billion U.S. dollars in consumer spending. That’s a lot of order information a Read more…

What is Conversational Commerce?

In 2015, Uber’s Chris Messina brought light to the term ‘conversational commerce’ in a piece published on Medium. He described the term as “delivering convenience, personalization and decision support while people are on the go, with only partial attention to spare”.   Essentially, conversational commerce is a moniker to describe Read more…