Ministry of Data (MOD) Pickup Terms & Refund Policy

Welcome to website and our applications (each our “Service”). This page (together with the documents referred to on it) tells you the terms and conditions on which our partner restaurants supply any of their meals (the “Meals”) listed on our service to you. Please read these terms and conditions carefully before ordering any Meals from our platform. By accessing our service and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact [email protected] before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

1. Information About Us is a website operated by Ministry of Data (MOD) Pte Ltd (“we” or “us” or “Ministry of Data (MOD)”), incorporated and registered in Singapore. Ministry of Data (MOD) is a business where the food is prepared by independent restaurants (our “Partner Restaurants”) and ordered, paid for and picked up by the customer via our chatbot technology.

2. Purpose
The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Restaurant and menu of their choice and allowing you to order, pay and pickup Meals from them.

3. Service Availability
Ministry of Data (MOD) offers an ordering and payment service from our Partner Restaurants throughout Singapore. Operating hours and menu items available will vary depending on local trading conditions and the availability of our Partner Restaurants.

4. Orders
When you place an order through our Service, a message thanking you for your order and confirming your order has been received and accepted by the Partner Restaurant (the “Confirmation Message”) will be sent to you by us on behalf of the Partner Restaurant. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Message by us.. If you do not pickup your meal from the restaurant after you have ordered you will still be charged for your meal.

  1. Meals
    All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. Ministry of Data (MOD) cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

    6. Sale Of Alcohol
    Persons placing an order for alcohol from our Partner Restaurants must be aged 18 or over. Alcoholic beverages can only be sold and picked up by persons aged 18 or over. The Partners Restaurants are solely responsible for confirming your age via valid Identification when you pick up your order from their premises.

    7. Availability And Pickup
    Our aim is to provide the best pickup service possible. We will do our best to ensure that your Meal is available for pickup by the time specified in the message. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

    8. Cancellation
    You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. A Partner Restaurant will classify a bad order as any order which is cancelled after food has been used to start preparing the order (a “Started Order”). Customers can cancel an order by contacting the Partner Restaurant. Ministry of Data (MOD) and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Ministry of Data (MOD) or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Ministry of Data (MOD) alone will determine whether an order is a Started Order or not.

    9. Price And Payment
    The price of any Meals will be listed on our Service. Prices include GST. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Message, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Ministry of Data (MOD) and is subsequently passed on by Ministry of Data (MOD) to the Partner Restaurant. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant.


  1. Our Liability

To the extent permitted by law, Ministry of Data (MOD) provides our Service and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Ministry of Data (MOD) nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Ministry of Data (MOD) or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way Ministry of Data (MOD)’s or any Partner Restaurant’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

11. Events Outside Our Control
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.

12. Waiver
Neither you, Ministry of Data (MOD) nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

13. Severability
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

14. Entire Agreement
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

15. Our Right To Vary These Terms And Conditions
Ministry of Data (MOD) may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Law And Jurisdiction
The Singapore courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Singapore.